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Questions? We Got You Covered

CARPET

Is professional carpet cleaning expensive? Professional carpet cleaning can be just pennies compared to the cost of replacing it. Call today to get an estimate from one of our professionals.

How long will it take to have my carpets cleaned at my home? The amount of time will be contingent on the size of the area needing to be cleaned and processes used – either low moisture, portable extraction, or truck-mount extraction, in terms of efficiencies and time. A highly trained ServiceMaster technician can help you choose a program that best meets your needs and schedule.

Will carpet cleaning be disruptive to my family? The team at ServiceMaster will work with you to schedule a time convenient for you. Our technician will inform you of estimated dry times needed.

Can I use household carpet cleaners for spot removal? We recommend using only ServiceMaster Clean products. For more information, contact your local ServiceMaster Clean professional.

How often do I need to get my carpets professionally cleaned? To keep your carpets in your home looking their best, we recommend having your carpets professionally cleaned every 6-12 months depending on traffic. Many carpet manufacturers require professional cleaning to maintain your warranty, so save your cleaning receipts.

When will I be able to walk on my floors after a carpet cleaning? Allow drying time of six to eight hours before you walk on your carpet. It is best to wait two days before placing heavy furniture back onto carpet if not using blocks

Will there be an odor? Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction, ensuring we do not leave any soapy residue behind. This allows for fresh, clean carpets.

Do I need to do anything prior to the technician arriving for my scheduled service? Yes. Remove breakables from the tops of furniture in the room we will be cleaning. Pick up items from the floor, such as rugs, plants, toys, pet beds, etc. Pre-vacuum all areas to be cleaned.

Do I have to move furniture? To get the best results with professional carpet cleaning, we recommend removing furniture from the rooms we will be cleaning. However, we can place blocks under lighter items such as end tables, coffee tables, dining room chairs, loveseats, chairs and small sofas. Items we clean around instead of moving include beds, armoires, pieces containing china and electronics, exercise equipment and large or heavy sofas.

Are there instructions to follow after my carpets are cleaned? Immediately after cleaning, it’s best to allow carpets to dry for at least 8 hours before walking on them. Walking on them may flatten the fibers. When walking on them for the next 8 hours, wear white cotton socks. Use air movers if needed to help air circulation as this will speed up the drying time. If a carpet protector such as Scotchgard was applied, foot traffic should be minimized for up to 24 hours to let the product cure. Don’t move any furniture back in place until carpet is completely dry or Scotchgard carpet protector has cured. Regular maintenance includes vacuuming often and cleaning up spills immediately.

How can I remove impressions on my carpets that heavy furniture left behind? Our technical experts at ServiceMaster Clean recommend using a clothes steamer to remove the furniture dents. If you do not have a clothes steamer handy, you can use a kitchen towel and an iron. Place a damp towel over the carpet dent. Heat the iron to a medium heat setting then set the iron on the damp towel. You can use the steam button on the iron periodically. Remove the iron and towel to check the carpet. If it is to your liking, use your fingers to fluff the carpet. If the dent still needs work, place the warm iron on the damp towel and repeat. This process is not suitable for carpets made of olefin fiber.

HARDWOOD

How do I know which WoodGlo option is right for me? Both WoodGlo options safely, yet aggressively, remove dirt, debris, grease, hair, soil, dust, built-up residue and contaminants left behind from other cleaning products trapped in your floors. But the right solution for you depends on the level of protection you desire for your floors. Level 1 provides basic professional cleaning while Level 2 offers a more intensive cleaning process with a glossier sheen and longer lasting protection.

Is professional hardwood floor cleaning expensive? Professional hardwood floor cleaning is a fraction of the price compared to getting your hardwood floors sanded and refinished. Letting us refurbish your floors allows you to bypass contacting a contractor to re-sand your floors, which may be more expensive. Call today to get an estimate from one of our professionals.

How long does it take to get the hardwood floors at my home professionally cleaned? Typically, it should not take more than a few hours depending on the size of the area to be cleaned. It’s best to allow 24 hours for drying to allow the floor to cure properly.

Will a professional hardwood floor cleaning be disruptive to my family? No matter which option you choose, we can perform services at the convenience of you and your household. Your floors will be ready for use with sock feet traffic within a matter of a couple of hours. Your trained technician will inform you and all family members of the cure times that you will need to be aware of based on the service option you choose.

Will hardwood floors turn yellow after my service? Hardwood floors that are coated with ServiceMaster water-based finishes will retain a clean, non-yellowing appearance.

Can I use household cleaning products on my hardwood floors? Never use wax, oil soap or other household cleaners on your hardwood floor. They can dull the finish and make refinishing more difficult. We suggest using our WoodGlo Neutral Cleaner on a weekly basis as needed with a microfiber flatmop. For more information about this product, ask your local ServiceMaster Clean professional.

How often do I need to get my hardwood floors professionally cleaned? The frequency for getting your hardwood floors professionally cleaned depends on which WoodGlo option you choose. To keep your floors in good condition, we recommend they be cleaned and refreshed every 6-12 months if choosing WoodGlo Level 1 and 3-5 years if choosing WoodGlo Level 2, depending on traffic and severity of damage.

When will I be able to walk on my floors after a hardwood floor cleaning? Allow drying time of at least one to two hours before you walk on your floors in sock feet. It’s best to allow 24 hours for drying to allow the floor to cure properly.

Will there be an odor? You may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity. An advantage of using our water-based finishes is they have less harmful fumes than oil-based finishes thanks to their low volatile organic compounds (VOC) levels.

Will the professional hardwood floor cleaning generate dust? No, our recoating process is dustless, which keeps your home cleaner.

I think my hardwood floors may need to be refinished but I’m worried about the price. What should I do? Call ServiceMaster Clean and one of our trained professionals will come to your home to inspect your floors. He/she will recommend the best way to restore your floors. We offer an intensive cleaning process that doesn’t require sanding. And this process is a fraction of the price compared to getting your wood floors sanded and refinished.

A fire almost destroyed my hardwood floors. What should I do? Leave the challenge to us. In many instances, getting them cleaned by a professional can help restore the natural beauty of your wood floors.

What do I do if major amounts of water, flood related or not, has come into contact with my hardwood floor? Don’t rip up the flooring because you think all hope is lost. Instead, call your ServiceMaster Clean professionals. In some instances, getting your wood floors professionally cleaned will bring your wood floors back to life and help restore your peace of mind.

Do I need to do anything prior to the technician arriving for my scheduled service? Yes, we ask that you remove breakables from the tops of furniture in the room we will be cleaning. Pick up items from the floor such as rugs, plants, toys, pet beds, etc. Vacuum or dust mop all debris on hardwood floors prior to your cleaning. Move heavy items such as pianos, sofas, entertainment centers, china cabinets or any other large furniture out of the rooms we will be cleaning. If items are too large to move, consult with your technician.

Are there instructions to follow after my hardwood floors are cleaned? It’s best to allow drying time of at least one to two hours before you walk on your floors in sock feet. Be cautious and protect floors from getting wet for 24 hours after application of either finish as it is not thoroughly cured yet. You can return furniture to your floors (with suggested use of felt pads) after 24 hours and return rugs to floors after 24 hours.

TILE AND GROUT

Why should I get tile and grout professionally cleaned? Regular mopping only removes surface soil and not the embedded dirt that causes the grout to be unattractive. Professional cleaning restores the look of your tile and grout and extends its life.

Is professional tile and grout cleaning expensive? Professional tile and grout cleaning can be just pennies compared to the cost of replacing tile. Call today to get an estimate from one of our professionals.

How long does it take to get the tile and grout at my home professionally cleaned? For a 300 square-foot area, cleaning generally takes 60 to 90 minutes. If you choose to have the grout sealed, we recommend waiting 24 hours after rinsing to apply sealer so the sealer will adhere properly. Grout sealing itself takes two to three hours. Time varies based on tile size, the amount of soil in the grout and room configuration.

Will a professional tile and grout cleaning be disruptive to my family? The team at ServiceMaster Clean will work with you to schedule a time convenient for you. Our technician will let you know of the applicable dry times needed.

Can I use household cleaning products on my tile and grout surfaces? Tile floors are easy to clean, and we recommend using a neutral cleaning agent. Please ask for information about specific ServiceMaster Clean products.

How often do I need to get my tile and grout professionally cleaned? To keep the tile floors in your home looking their best, we recommend having them professionally cleaned every year, depending on traffic, pets, children and regular floor maintenance.

When will I be able to walk on my floors after a tile and grout cleaning? Stay off of freshly cleaned tile floors for at least 30 minutes. Avoid getting any liquid on the floor for 24 hours until the sealant cures completely if grout cleaning is included as part of the service.

Will there be an odor? After tile and grout is cleaned, you may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity.

Do I need to do anything prior to the technician arriving for my scheduled service? Simply pick up items on the floor, such as rugs, plants and trash cans, as well as sweep or vacuum the area to be cleaned.

Are there instructions to follow after my tile and grout surfaces are cleaned? Stay off freshly cleaned tile for at least 30 minutes and avoid getting any liquid on the floor for 24 hours if sealant has been applied. Return furniture (with suggested use of felt pads) and rugs to floors after 24 hours.

UPHOLSTERY

Why should I get upholstered furniture cleaned? Having upholstered furniture professionally cleaned eliminates odors, removes spots and helps extend the life of your furniture.

Is professional upholstery cleaning expensive? Professional upholstery cleaning is just pennies compared to the cost of replacing worn furniture that hasn’t been maintained. Call today to get an estimate from one of our professionals.

How long does it take to get my upholstered furniture professionally cleaned? Total cleaning time depends on the cleaning process used and the amount of time needed for the upholstery to dry. The technician will give you an estimated cleaning time prior to service.

Will a professional upholstery cleaning be disruptive to my family? The team at ServiceMaster Clean will work with you to schedule a time convenient for you. Our technician will inform you of estimated drying times.

Can I use household cleaners for spot removal? Because upholstered fabrics are often more delicate, we recommend using only ServiceMaster Clean products applied with specified cleaning methods. For more information, contact your local ServiceMaster Clean professional.

How often do I need to get my upholstered furniture professionally cleaned? Furniture manufacturers typically recommend having upholstered pieces professionally cleaned every 12 to 24 months.

When will I be able to use my furniture after a professional cleaning? Depending on the cleaning method we use, drying time differs. The average drying time is anywhere from 1 to 6 hours.

Will there be an odor? Depending on the type of upholstery, you may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity.

Do I need to do anything prior to the technician arriving for my scheduled service? Simply pick up items on top of all upholstery to be cleaned such as toys, reading material, blankets, etc.

AIR DUCTS

Is air duct cleaning expensive? The cost of the service varies and depends on factors such as where you live, how dirty your system is, how easy it is for the contractor to access the ducts and what your ducts are made of, and what material is used in the construction of the ducts. However, our expertise, training and satisfaction guarantee are built into the price of service.

How long will it take to have my air ducts cleaned? The amount of time it takes to clean the air ducts of a Residential HVAC system can vary depending on the complexity of the system. The amount of time it takes to clean a Residential HVAC system can vary depending on the complexity of the system. Once a skilled and trained technician arrives, they should be able to give you an estimate of how long it will take. For standard purposes, we ask for at least 3-5 hours to get the job done right and to your satisfaction.

Will air duct cleaning be disruptive to my family? Your professionals at ServiceMaster Clean can schedule a time that is most convenient for your family and when most of the household is not present. Depending on the magnitude of the job, we should have your house back in normal operation in a matter of a few hours.

How often do I need to get my air ducts cleaned? We recommend air duct cleaning every three to five years. Customers who fall in the following conditions should consider more frequent cleaning of their duct systems: • Pets that shed a lot • Recent water damage • Recent home remodeling or improvement projects • Residents with asthma or allergens • Humid or moist environmental conditions

Do I need to do anything prior to the technician arriving for my scheduled service? For safety, the technician should be shown where the fire extinguisher and first aid kit is located. It is best to provide them with any emergency contact information.

Duct cleaning can be noisy. It is best to do it when most family members are not present. Clear work areas. Ask your technician how much space is needed around each air vent register and how much space they will need around the furnace and air conditioner. It is best to have these areas cleared beforehand.

Prior to cleaning, perform a walkthrough of the facility to go over where protective coverings such as drop and corner guards will be placed. Also, it is necessary to go over the HVAC, how the ducts will be cleaned, and accessibility.

Why should I have my air ducts cleaned?

Air duct cleaning helps:

Reduce energy costs in your home

Reduce the potential for mold

Improve indoor air quality

Increase air circulation and flow

Increase your home system performance

Extend HVAC equipment life

Is there anything I can do to help maintain clean air ducts? To help maintain clean air ducts, change air filters based on the manufacturer’s recommendations. Regular vacuuming will also help reduce pet dander and airborne dirt and debris. Consider getting your carpets and hard-surface floors professionally cleaned. Call us at 215-322-1175.

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